Concerns and Complaints Procedure
Fleetwood Area School District’s Concerns & Complaint Procedures
Addressing a Concern:
Parents/guardians enjoy great relationships with their student’s teachers, principal, and other professionals at school. However, sometimes questions or concerns arise. When this happens, what should you do? Here’s a simple guide to Fleetwood Area School District’s complaint resolution process. Keep in mind everyone has the same goal: the student’s best interests.
- Start with school staff: Start with your student’s teacher, counselor, nurse or other professional. Disputes and misunderstandings are often best resolved in person and may be the result of miscommunication. Often, miscommunications can be resolved, or issues addressed through a courteous conversation at the building level.
- If the issue isn’t resolved, talk to the principal: You may feel you were unable to resolve the issue with school staff. In this case, you should schedule a meeting or phone call to discuss the situation with the building assistant principal or principal.
- Final step, contact the school district administration: If you still feel there has not been a satisfactory resolution after exhausting all efforts in the steps outlined above, including discussing the situation with the principal/assistant principal, please contact district administration. If you have not taken the steps above to resolve the issue at the building level, you may be referred to the building site.
Young people learn how to handle real-life situations from the behavior exhibited by the adults around them. As a district, we strive to model for students how to resolve issues in a courteous, respectful, and effective way.
Below is a matrix that outlines more specific areas and the chain of command that should be followed in rectifying concerns.
Fleetwood Area School District Chain of Command Communications Matrix
The purpose of establishing a chain of communication is to provide an efficient and effective response to parent, student, and community concerns. To receive a response in a manner that is both timely and supportive of your concern(s) it is critical to communicate in progression beginning with the 1st Level.
|
Topic of Concern |
Level 1 |
Level 2 |
Level 3 |
Level 4 |
Level 5 |
Level 6 |
|
Potential Child abuse |
Childline 1-800-932-0313 |
Emergency 911 (For Immediate Response |
After Communication at Level 1 or Level 2, contact the school building administration. (Request Building Principal: The school will follow up on coordinated supports.) |
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|
Threats of Any Nature |
Administration (During School Hours) - Please contact the school building directly and ask to speak to the building principal. Safe2Say - Anonymous Tip Line: 1-844-723-2729 or www.safe2saypa.org |
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|
Safety and Security Matters |
Teacher |
Assistant Principal/ Building Principal |
Assistant Principal/ Building Principal |
Director of Safe Schools |
Superintendent |
|
|
Disciplinary Matters |
Teacher |
Assistant Principal/ Dean of Students
|
Building Principal
|
Director of Special Education (Special Education Related Only) |
Assistant Superintendent |
Superintendent |
|
Health/Medical Matters |
Nurse |
Assistant Principal (MS and HS only) |
Building Principal
|
Director of Special Education (Special Education Related Only) |
Superintendent |
|
|
Attendance |
Teacher |
School Office |
Assistant Principal |
Building Principal |
Assistant Superintendent |
Superintendent |
|
Instructional Questions/Concerns |
Teacher |
Assistant Principal (MS and HS only) |
Building Principal
|
Director of Curriculum and Assessments Director of Special Education (Special Education Related Only) |
Assistant Superintendent |
Superintendent |
|
School Counselor Services |
School Counselor |
Assistant Principal (MS and HS only) |
Building Principal
|
Director of Special Education (Special Education Related Only) |
Assistant Superintendent |
Superintendent |
|
K-12 Curriculum |
Teacher |
Assistant Principal (MS and HS only) |
Building Principal
|
Director of Curriculum and Assessments Director of Special Education (Special Education Related Only) |
Assistant Superintendent |
Superintendent |
|
Special Education Services |
Teacher |
Assistant Principal (MS and HS only) |
Building Principal
|
Director of Special Education (Special Education Related Only) |
Assistant Superintendent |
Superintendent |
|
Technology Services |
Teacher |
Technology Helpdesk |
Technology Director |
Building Principal |
Assistant Superintendent |
Superintendent |
|
Transportation |
Main Office |
Assistant Principal/ Dean of Students |
Building Principal |
Transportation Office |
Superintendent |
|
|
Athletics |
Coach |
Athletic Director
|
Building Principals
|
Superintendent |
Superintendent |
|
|
Extra-Curricular Activities |
Advisor |
Building Principals (MS and HS only) |
Assistant Superintendent |
Superintendent |
|
|
|
Facilities - Internal |
Building Custodial Staff (When On-Site) |
Building Principal (When On-Site) |
Facilities |
Superintendent |
Superintendent |
|
|
Facilities - Athletic/External |
Grounds and Maintenance Staff (When On-Site) |
Building Principal (When On-Site) |
Athletic Director (Athletic Related Items Only) |
Facilities |
Superintendent |
|
|
District Business Services |
Business Office |
Business Manager |
Superintendent |
|
|
|
|
District Operations/Policies |
Teacher |
Assistant Principal (Middle & High School) |
Building Principal |
Director of Special Education (Special Education Related Only) |
Assistant Superintendent |
Superintendent |
Click here to access the administration staff directory.